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Customer Support

Email: care@exquisito.in
WhatsApp: +91 96551 99566

When contacting us about an order, please include your order number and the mobile number or email address used while placing the order. For damaged, defective or incorrect products, please send us clear photographs or a short unboxing video showing the issue by email or WhatsApp.

We generally respond to customer enquiries within one business day. Messages received on Sundays or public holidays may be answered on the next business day.

Business Information

Website: www.exquisito.in

Exquisito.in is owned and operated by Loffins Inc, a sole proprietorship owned by Vinitha Jayanth.

Principal Place of Business:
Loffins Inc
Shop No. 3, Second Floor
Door No. 20, East Kongalamman Koil Street
Manikoondu
Erode – 638001
Tamil Nadu, India

Please do not send a product to the above address without first contacting us and receiving approval for the return or exchange. Products sent without prior approval may not be accepted or processed.

Consumer Grievance Redressal

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, the following person has been appointed to address consumer grievances relating to Exquisito.in:

Grievance Officer: Vinitha Jayanth
Designation: Proprietor and Grievance Officer
Email: care@exquisito.in
Mobile/WhatsApp: +91 96551 99566
Postal address: Loffins Inc, Shop No. 3, Second Floor, Door No. 20, East Kongalamman Koil Street, Manikoondu, Erode – 638001, Tamil Nadu, India

Please use the subject line “Consumer Grievance – Order [Order Number]” when sending a grievance by email.

We will acknowledge receipt of a consumer grievance within 48 hours and endeavour to resolve it within one month from the date it is received, in accordance with applicable law.

If you are dissatisfied with our resolution, you may approach the National Consumer Helpline or another competent consumer authority in accordance with applicable law.

National Consumer Helpline:
Website: https://consumerhelpline.gov.in
Telephone: 1915

Information last updated: 7 September 2026.