Shipping Policy

Last updated: 7 September 2026

This Shipping Policy applies to orders placed through www.exquisito.in, owned and operated by Loffins Inc.

Shipping Coverage

We currently deliver to serviceable PIN codes across India. International shipping is not currently available.

Delivery availability depends on whether our courier partners service the customer’s PIN code. If we are unable to ship an accepted order to the provided delivery address, we will reach out to the customer and cancel the order, issuing a full refund.

Shipping Charges

Shipping is free when the final merchandise value of an order is ₹399 or more, after applying coupons and discounts.

For orders below ₹399, the applicable shipping charge will be displayed at checkout before the customer completes payment.

Any shipping charge paid on the original order is non-refundable when a customer requests an exchange due to a size issue. This does not affect the customer’s rights when the product supplied is defective, damaged, materially different from its description or incorrect.

Order Processing and Dispatch

We ordinarily process and dispatch orders within 1–3 working days after the order is successfully placed and payment is confirmed.

Working days exclude Sundays and public holidays. Orders placed on a Sunday or public holiday will normally begin processing on the next working day.

Processing may take longer during sales, festivals, unusually high order volumes, adverse weather, courier disruption or other circumstances beyond our reasonable control. If a material delay occurs, we will endeavour to inform the customer using the email address or mobile number provided with the order.

Estimated Delivery Time

After dispatch, orders are ordinarily delivered within 2–7 working days.

The delivery period is an estimate and not a guaranteed delivery date. Delivery to remote locations or areas affected by weather, transport disruption, public holidays, local restrictions or courier limitations may take longer.

Order Confirmation and Tracking

After an order is placed successfully, an order confirmation will be sent to the email address provided during checkout.

Once the order is dispatched, tracking information will ordinarily be shared by email, SMS, WhatsApp or another available communication method. Tracking information may take some time to become active after the courier collects the shipment.

Delivery Address and Contact Information

Customers are responsible for providing a complete and accurate delivery address, PIN code, mobile number and email address.

If an address correction is required, please contact us as soon as possible. We will try to update the address if the order has not been dispatched, but an address change cannot be guaranteed after processing has begun.

We will not be responsible for delays or failed delivery caused by incomplete or incorrect information supplied by the customer. Any additional delivery expense arising from such information may be payable by the customer, subject to applicable law.

Delivery Attempts and Undelivered Orders

Our courier partner may contact the customer before or during delivery. Customers should ensure that someone is available to receive the shipment and that the registered mobile number remains reachable.

If delivery cannot be completed after the courier partner’s permitted attempts, the shipment may be returned to us.

If a prepaid order is returned because of an incorrect or incomplete address, an unreachable recipient, refusal to accept the shipment or repeated failed delivery attempts, we may deduct the actual forward and return shipping expenses from the refundable amount, where permitted by applicable law. Alternatively, the customer may be asked to pay the additional shipping expense before the order is dispatched again.

Cash on Delivery

Cash on Delivery is currently unavailable. Orders must be paid using one of the payment methods available at checkout.

If Cash on Delivery is introduced in the future, its availability, applicable charges and conditions will be displayed at checkout and this policy will be updated accordingly.

Split Shipments

An order containing multiple products may occasionally be delivered in more than one package. When this happens, separate tracking details may be provided. The customer will not be charged additional shipping solely because we choose to divide an order into multiple shipments.

Damaged, Tampered or Incorrect Shipments

If a parcel appears visibly damaged, opened or tampered with at the time of delivery, the customer may refuse the parcel and contact us promptly.

If the parcel has already been accepted and the product inside is damaged, defective or incorrect, please contact us through email or WhatsApp with the order number and supporting photographs or an unboxing video.

Eligibility for a replacement or refund will be governed by our Cancellation, Exchange and Refund Policy and applicable law.

Delayed, Lost or Incorrectly Marked Deliveries

If tracking shows no meaningful movement for an unusually long period, or if a shipment is marked as delivered but has not been received, please contact us promptly. We will raise an enquiry with the courier partner and assist with an appropriate resolution.

Courier investigations may require additional time. Your rights under applicable consumer law will remain unaffected.

Taxes

Unless expressly stated otherwise, product prices displayed on Exquisito.in are inclusive of applicable GST. Any shipping charge and applicable tax will be shown before payment is completed.

Contact Us

For shipping-related assistance, please contact:

Email: care@exquisito.in
WhatsApp: +91 96551 99566

Please include your order number when contacting us.

Business: Loffins Inc
Website: https://exquisito.in
Address: Shop No. 3, Second Floor, Door No. 20, East Kongalamman Koil Street, Manikoondu, Erode – 638001, Tamil Nadu, India.