Cancellation, Exchange and Refund Policy

Last updated: 7 September 2026

Thank you for shopping at Exquisito.in. This policy explains the conditions governing order cancellations, size exchanges, returns and refunds for products purchased directly through www.exquisito.in, owned and operated by Loffins Inc.

This policy does not limit any rights available to consumers under applicable Indian law.

Order Cancellation Before Dispatch

A customer may request cancellation of an order at any time before it is dispatched.

If the cancellation request is accepted before dispatch, we will cancel the order and initiate a full refund, including any shipping charge paid with the order, to the original payment method.

To request cancellation, contact us immediately through email or WhatsApp and provide your order number.

Submitting a cancellation request does not guarantee cancellation. The cancellation is confirmed only after we verify that the order has not already been dispatched.

Cancellation After Dispatch

Once an order has been dispatched, it cannot ordinarily be cancelled in transit.

If a customer asks us to stop delivery, refuses the shipment or the shipment is returned to us after dispatch, the refund will be processed only after the parcel is received back and inspected by us.

The actual forward and return shipping expenses incurred by Loffins Inc may be deducted from the refundable amount, even where the original order qualified for free shipping. No separate cancellation penalty will be imposed.

If Loffins Inc cancels an order for reasons not attributable to the customer, the customer will receive a full refund without such deductions.

Seven-Day Size Exchange

Eligible apparel products may be exchanged for a different available size of the same product.

A size-exchange request must be submitted within seven calendar days from the date of delivery. Requests received after this period may not be accepted, except where required by applicable law.

Size exchanges are subject to the requested replacement size being available. Customers must contact us and obtain approval before sending a product back. We may reserve the requested size after approving the exchange, subject to availability.

A size exchange is not available merely for a change in colour, design, style or personal preference.

Products that do not have an alternative size option are not eligible for a size exchange.

Conditions for a Size Exchange

To qualify for a size exchange, the product must:

• Be unused, unworn, unwashed and unaltered;
• Be free from stains, damage, odour, perfume, makeup, deodorant, pet hair or other signs of use;
• Retain all original tags, labels and accessories;
• Be returned in its original product packaging; and
• Be accompanied by the order details or other proof of purchase.

We may decline an exchange if the returned product does not satisfy these conditions.

Unless otherwise agreed in writing, only one size exchange is permitted for each eligible product.

Shipping Charges for Size Exchanges

For a size exchange requested by the customer, the customer is responsible for:

1. Sending the original product back to Loffins Inc using a properly packed, trackable courier service; and
2. Paying the shipping charge for sending the replacement product to the customer.

The applicable replacement-shipping charge will be communicated after the exchange request is approved. The replacement will be dispatched after the returned product has been received, inspected and approved and the applicable shipping charge has been paid.

Original shipping charges, return shipping charges and replacement shipping charges are non-refundable for customer-requested size exchanges.

Defective, Damaged or Incorrect Products

If a customer receives a defective product, damaged in transit or different from the product ordered, the customer must contact us within seven calendar days from the date of delivery.

The customer should provide:

• The order number;
• A clear description of the issue;
• Clear photographs showing the product, packaging, tags and reported issue; and
• A short unboxing video, where available.

Photographs or videos help us verify and resolve the issue. The absence of an unboxing video will not automatically invalidate a genuine claim where the issue can be reasonably established through other evidence.

Normal colour differences caused by lighting, photography or differences between device displays will not by themselves be treated as a defect unless the delivered product is materially different from its description.

Return Procedure for an Approved Claim

Customers must not send a product back without prior approval.

After the return request is approved, the customer must securely pack and send the product using a trackable courier service to:

Loffins Inc
Shop No. 3, Second Floor
Door No. 20, East Kongalamman Koil Street
Manikoondu
Erode – 638001
Tamil Nadu, India

The customer should retain the courier receipt and tracking details until the return and refund are completed.

Loffins Inc cannot be responsible for a return parcel that is lost or damaged before it reaches us. Customers should use appropriate packaging and a reliable trackable courier service.

For a verified defective, damaged or incorrect product, Loffins Inc will reimburse the reasonable return-courier expense upon submission of a valid courier receipt. We may specify a reasonable shipping method before the product is returned.

Inspection of Returned Products

All returned products will be inspected after receipt.

If the reported defect, damage or incorrect supply is verified, the customer may be offered an appropriate replacement or a refund. Where a refund is applicable, it will cover the product amount and any refundable shipping charges in accordance with applicable law.

If inspection shows that the product supplied was correct and free from the reported defect or damage, we may decline the refund and return the product to the customer after payment of the applicable shipping charge.

Refund Processing

For an approved refund, we will initiate the refund within 3–5 working days after receiving and inspecting the returned product.

Refunds will ordinarily be made to the original payment method used for the order. After we initiate a refund, the bank, card issuer, UPI provider or payment service provider may require additional time to credit the amount. Such external processing time is outside our direct control.

We will communicate the refund status using the email address, mobile number or other contact information associated with the order.

Non-Returnable Products

The following products are not eligible for return or size exchange unless they were delivered defective, damaged or incorrect:

• Innerwear and other hygiene-sensitive products;
• Custom-printed, personalised or made-to-order products;
• Products without their original tags or labels;
• Products that have been worn, washed, altered or damaged after delivery; and
• Products returned without prior approval.

These exclusions do not apply where a return or refund is required under applicable consumer law.

Sale and Discounted Products

Sale, clearance or discounted apparel products may be eligible for a size exchange if the requested size is available and all other conditions in this policy are satisfied.

A discount or promotional price does not affect the customer’s right to seek an appropriate remedy for a defective, damaged or incorrect product.

Bundles, Sets and Promotional Items

Products sold as a set, bundle or combination must be returned together. Individual components of a set cannot ordinarily be returned or exchanged separately.

Any complimentary product or promotional gift supplied with a returned order must also be returned in unused condition. If it is not returned, its stated or reasonable value may be deducted from the refundable amount where legally permitted.

Products Purchased Elsewhere

This policy applies only to purchases made directly through Exquisito.in.

Products purchased through Amazon, Flipkart, Meesho or another marketplace are governed by the cancellation, exchange and refund policy applicable to that marketplace and must be processed through the relevant marketplace account.

Contact Us

To request a cancellation, size exchange, return or refund, contact:

Email: care@exquisito.in
WhatsApp: +91 96551 99566

Please provide your order number and the contact details used to place the order.

Consumer Grievance Officer

Name: Vinitha Jayanth
Designation: Proprietor and Grievance Officer
Email: care@exquisito.in
Mobile/WhatsApp: +91 96551 99566
Address: Loffins Inc, Shop No. 3, Second Floor, Door No. 20, East Kongalamman Koil Street, Manikoondu, Erode – 638001, Tamil Nadu, India.

Consumer grievances will be acknowledged within 48 hours and addressed within one month from the date of receipt, in accordance with applicable law.